The Surgery240 Wexham RoadSlough, SL2 5JPTel: 01753 517360
Within the practice there is a special interest and experience in asthma, child development, general medicine, obstetrics and gynaecology, diabetes, minor surgery, psychiatry and counselling.
Therefore by appointment we offer the following clinics and services:
Our Health Care Assistant carries out these checks which are available for patients aged 40 to 74 years old. During the appointment your height, weight, blood pressure and blood tests to check for diabetes and pre diabetes will be taken. Relevant advice given and if appropriate referral to another health professional.
If you require any vaccinations relating to foreign travel you need to make an appointment with one of the practice nurses to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
We offer a variety of services, such as pre employment medicals, signing of medical insurance forms, certain travel vaccinations and other services listed below, which are not covered by the National Health Service. The fees we charge for these services are displayed in the waiting room.
Please ask the receptionist if you are unsure about the fee you will be required to pay.
Unless 24 hours notice is given of the cancellation of a booked medical then the full fee will be charged.
The fees charged are based on guidelines provided by the British Medical Associaton (B.M.A.).
IT / ELECTRONIC PATIENT RECORDS
New contractual requirements came into force from 1st April 2014 requiring that GP Practice should make available a statement of intent in relation to the following IT developments:-
2.Electronic Appointment Booking
3.Online Booking of repeat prescriptions
4.Summary Care Record
6.Patient Access to records.
Please speak to our reception team if you would like to know more about any of these areas.
Dr Veena Sharma provides primary medical services to approximately 4800 patients from a two storey converted house in Slough, Berkshire. The local population has a high number of ethnic minority groups with a high proportion of these being non-English speakers. Overall, the combined localities score medium on the deprivation scale, indicating that many patients registered are affected by social deprivation. There are known areas of high deprivation locally within the practice boundary.
The practice is registered as a single GP provider (female). There are four locum GPs (one male, three female) who undertake regular sessions (whole time equivalent (WTE) of 1.7) and a further locum (female) who provides ad hoc sessions to the practice. Other staff include two female practice nurses (WTE 1.2), a small number of reception staff, a medical secretary and a practice manager. The practice has also recently been assigned a clinical pharmacist by Buckinghamshire Healthcare who works one day per week at the practice. The practice has recently appointed another member of the administration team who is due to start working in May 2017. The practice currently has a vacancy for a healthcare assistant.
The practice is open between 8am and 7pm Mondays, Wednesdays and Thursdays and 8am to 6.30pm on Tuesdays and Fridays. The practice also participates in a scheme across Slough that provides evening and weekend GP appointments. These are available until 8pm each evening and from 9am to 1pm on Saturdays and Sundays. Most of these consultations are with Dr Sharma. Patients may also see a doctor who is not from the practice but who has access (with consent) to the medical records. These additional slots can be booked through the practice reception in the usual way but appointments are delivered at:
Crosby House Surgery, 91 Stoke Poges Lane, Slough SL1 3NY.
The practice has opted out of providing out of hours GP services. This is offered to patients of the surgery via the NHS 111 service. Details are provided on the practice website.
The full report can read via:
How we use your information
Our Privacy Notice explains why we collect your information and how that information may be used.
Under the Data Protection Act 1998 we must ensure that your personal confidential data (PCD) is handled in ways that are transparent and that you would reasonably expect. The Health and Social Care Act 2012 has altered the way that personal confidential data are processed. Consequently, you must be aware and understand these changes and that you have the opportunity to object and understand how to exercise that right.
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both and through established working procedures and best practice coupled with technology we ensure your personal data is kept confidential and secure. Records held by us may include the following:
We obtain and hold data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. We can disclose your personal information if:
(a) It is required by law;
(b) You consent – either implicitly or for the sake of your own care or explicitly for other purposes; and
(c) It is justified in the public interest
Some of this information is held centrally and used for statistical purposes. Where we hold data centrally, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the Practice will always endeavour to gain your consent before releasing the information.
The Health and Social Care Information Centre (HSCIC), under the powers of the Health and Social Care Act 2012 (HSCA), can request Personal Confidential Data (PCD) from GP
Practices without seeking patient consent. The Care.Data Programme allows PCD to be collected by the HSCIC to ensure that the quality and safety of services is consistent across the country. Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.
You may choose to withdraw your consent to personal data being used in this way. When we are about to participate in a new data-sharing project we will make patients aware by displaying prominent notices in the Practice and on our website at least four weeks before the scheme is due to start. Instructions will be provided to explain what you have to do to ‘opt out’ of each new scheme.
A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.
Risk Stratification is a process that helps your family doctor (GP) to help you manage your health. By using selected information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or in the surgery and any existing health conditions that you have. This will alert your doctor to the likelihood of a possible deterioration in your health. The clinical team at the surgery will use the information to help you get early care and treatment where it is needed. NHS Central Southern CSU DSCRO (the regional processing centre) supports GP Practices with this work. NHS security systems will protect your health information and patient confidentiality at all times.
Please note that you have the right to opt out of Risk Stratification.
Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the Practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.
Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.
We will use limited information about individual patients when validating invoices received for your healthcare, to ensure that the invoice is accurate and genuine. This will be performed in a secure environment and will be carried out by a limited number of authorised CSU staff. These activities and all identifiable information will remain with the Controlled Environment for Finance (CEfF) approved by NHS England. Where possible we will strive to use the NHS number as a quasi-identifier to preserve your confidentiality
Our partner organisations
We may need to share your information, subject to agreement on how it will be used, with the following organisations:
Access to personal information held about you
Under the Data Protection Act 1998, you have a right to access/view information we hold about you, and to have it amended or removed should it be inaccurate. If we do hold information about you we will:
If you would like to make a ‘subject access request’, please contact the Practice Manager in writing. There may be a charge for this service.
Any changes to this notice will be published on our website and in a prominent area at the Practice.
How we keep your personal information confidential
We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information
Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security.
Your rights as an NHS patient
The following documents explain about the rights you are entitled to as an NHS patient and the rules that govern how your information is used within the NHS:
The NHS Constitution establishes the principles and values of the NHS in England. It sets out the rights patients, the public and staff are entitled to. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.
The NHS Care Record Guarantee for England sets out the rules that govern how patient information is used in the NHS, what control the patient can have over this, the rights individuals have to request copies of their data and how data is protected under the Data Protection Act 1998.
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