We consider that two way communication between our patients and the practice is very important. We believe that the more we understand your needs, the better service we are able to provide. So your comments and suggestions, positive as well as negative, are vital to us so that we can develop our service.
In addition to comments on what is, we welcome suggestions and comments on what might be. Of course we may be limited with time and cost, but if there is anything you would like us to try to include in the near future please let us know. There is a suggestion box by our entrance door (do ask the reception for some paper and a pen if necessary) or you can write to our Practice Manager.
It is always good for us to her hear if you have had a good experience of the surgery. We keep a compliments file so we can celebrate where we do well.
Inevitably in any busy organisation there will be things that do not work as well as they might. No system is ever perfect. Like any quality organisation, we are determined to our best to rectify any shortcoming and try to ensure that the same problem will not occur again. For this reason we need your help. If you have a problem please firstly share it with a member of staff - in person or by phone (01753 517530) and let us have the opportunity to resolve the situation as best we can. If, however, you feel you wish to make your complaint more formal please feel free to write to our Practice Manager, Karen Washbourn, who is the Practice's Complaints Manager and we will investigate your complaint with a view to rectifying the situation or producing a solution to the problem. Alternatively you can use the form below to register your complaint with us. We will take complaints seriously as we wish to provide the best service possible and with your help, together we can create the best surgery for us all.
Here is the practice Complaints Leaflet
Here is the practice Complaints Form