PRACTICE INFORMATION LEAFLET
DR SHARMA’S SURGERY
240 WEXHAM ROAD
Tel. 01753 517360
Fax 01753 552365
Monday to Friday 8am – 7.00pm
Extended hours appointments are available at Crosby House Surgery, 91 Stoke Poges Lane, Slough, SL1 3NY. All appointments must be booked through our Reception.
Monday – Friday appointments are available from 6.30pm – 7.45pm; Saturday and Sunday 9am – 12.45pm.
Outside of these hours, please call 111: You will be signposted to a relevant service depending on your needs.
Appointments are also available for the following in-house services:
Tuesday 9.30am – 12noon
Chronic Disease Clinics:
Starts September 2016
Consultations are by appointment only. You may see a doctor of your choice, but when a particular doctor is unavailable another doctor will always see you. All records, personal details and related matters are treated with complete confidentiality, which also extends to children and adolescents aged 12-16 years. If you require a chaperone please ask at Reception.
We offer routine appointments of 10 minutes. Please ask for an extended appointment if you have a chronic condition.
It is helpful if you can come to the surgery if possible. If a visit is necessary please telephone before 10.30am. In order to give priority to urgent calls, please be prepared to indicate the reason for a visit to the receptionist.
We are part of the Electronic Prescription Service; please inform us of your nominated Pharmacy. You can also request repeat prescriptions by writing or faxing the prescription request to us. We DO NOT accept telephone requests. Please allow 48 hours before collection.
We operate a text message service for test results. Normal test results are messaged. If test results show any abnormalities we will contact you as soon as the result is received. Please ensure we have your current mobile number to enable us to contact you.
For safety reasons please do not park on the road directly outside the surgery.
PARKING IN FRONT OF THE BUILDING IS RESERVED FOR DISABLED PATIENTS AND THE SURGERY DOCTOR.
Parking available at Road Side
Bus route number 6A, 7
MEDICALS AND REPORTS
For insurance purposes, driving, fitness to travel etc. Please speak to our reception staff to arrange an appointment.
These are not part of General Medical Services; therefore they will incur a private fee.
Dr Veena Sharma
Additional GPs currently work on a locum basis.
Trainee Practice Manager Kelly Barrow
Practice Nurses Irina Rus
Administration Dr Shashi Sharma (Retired Hospital Doctor)
Secretary Emma & Kelly
Health Care Assistant Vacant
Midwife Nina Gill
A member of the team
can be contacted on 08444060979
Mon-Fri 8.30am – 4.30pm
Health Visitor 01753 635544
Within the practice there is a special interest and experience in asthma, child development, general medicine, obstetrics and gynaecology, diabetes, minor surgery and cryotherapy, psychiatry and counselling. Therefore by appointment we offer
- Maternity Services
- Contraception Services
- Minor Surgery
- Child Health Clinics
- Immunisation and travel advice
- Diabetic, Asthma and Heart Disease
- Smoking Cessation
- Substance Misuse
- Alcohol Misuse
COMMENTS AND COMPLAINTS
We welcome feedback from patients and you are invited to complete a Friends and Family Test form when you visit the surgery.
If you wish to complain about any aspect of your care, please contact the practice and we will try to resolve the issue immediately. If you wish to complain formally, we will explain the process that is involved.
For independent advice, you can also contact the Patient Advice and Liaison Service (PALS) at Wexham Hospital on 01753 633365.
USEFUL TELEPHONE NUMBERS
Wexham Park 01753 633000
Upton 01753 821441
King Edward VII 01753 860441
Heatherwood 01344 623333
(Genito-Urinary) 01753 635302
PALS (Patient Advisory Liaison)
Wexham Hospital 01753 633365
Lloyds, Wexham Rd 01753 520832
Citizens Advice 01753 522189
Relate 01628 625320
Samaritans 01753 533011
Slough Social Services 01753 690400
for Teenagers) 01753 575432
Slough Carers 01753 303428
Bucks Carers 01494 463536
& helpline 0808 800 1234
Alcohol and Drugs
Helpline 01753 821789
Health Team 01753 690950
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Summary document on the use of your health records
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.
Access to Patient Information by Other Organisations
We will only ever pass on or use inforatmion about if you if others involved in your care have a genuine need for it. We will not disclose information to those outside the NHS without your permission unless there are exceptional circumstances, such as when the health and safety of others is at risk or the law requires the inforamation to be passed on (e.g. new births and infectious diseases excluding HIV/AIDS).
Access to Your Own Medical Record
The Data Protection Act of 1998 gives you the right to access your medical record. For more details and the cost, please ask our receptionist for an application form.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
We are keen to improve the services we offer. Suggestions are welcome and should be made to reception or Dr Sharma in writing or on a form provided at reception.
Are always appreciated and help us to celebrate what we are doing well.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All patients and staff will be treated fairly on the basis of need and not discriminated aginst on the basis of age, sex, race, religion, disability, medical need or sexual orientation.