When We Are Closed
Our telephone lines are open from 8.00-6.30 from Monday to Friday. Outside these hours, please call the Out of Hours Services on 111.
For immediate life threatening emergencies, call 999.
Call 111 if:
- You think you need medical help fast but it's not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call or you don't have a GP to call.
- You need health information or reassurance about what to do next.
How Does NHS 111 work?
The NHS 111 service is staffed by a team of fully trained advisors supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to the local service which can best help you. This could be A&E, Out of Hours Doctor, Walk in Centre, Community Nurse, Dentist or Duty Chemist.
Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance one will be sent to you as quickly as if you had called 999.
If a health practitioner has given you a specific number (eg: in case of terminal care) to call when you are concerned about your condition please continue to use that number. This is not an accident and emergency facility.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.