DNA - Did Not Attend

DNA- Did not Attend

Failing to turn up for an appointment - don't be a 'DNA'

A 'DNA' is someone who Did Not Attend an appointment at the surgery and did not tell us beforehand. The Doctor, Nurse, Pharmacist or Midwife were waiting, but the patient did not attend.

DNA's are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse/midwife appointments are missed each year.

Here at 240 Wexham Road Surgery, we had 256 missed appointments in October 2018. Not only is this a waste of valuable resources, it also means the number of appointments available for patients is reduced by each DNA that occurs.

Due to an increase in the number of wasted appointments through patients failing to attend without informing the practice, please see below in regards to our policy:

  • If you fail to attend an appointment without letting us know, you will be sent a letter asking if there are any specific problems preventing you from letting us know.
  • If you fail to attend two consecutive appointments without informing us, we will write to you reiterating our practice policy.
  • If you fail to attend three consecutive appointments, we are within our rights to remove you from the practice list and you will have to find an alternative Doctor.

We do our best to offer you an appointment when you want it, but you will understand our frustration when patients do not turn up. There are, of course, times when patients have been taken into hospital and this is unforseeable.

When you make an appointment, please write it in your diary - if your plans change/ you feel better etc, please ring the surgery and let us know as soon as you can - it only takes a phone call. Just telephone 01753 517360 and let us know you are unable to attend, we can then offer your appointment to someone who is ill and needs to be seen.

We know use SMS texting to remind patients of their forthcoming appointments. We will assume that you give consent to receive this form of communication unless you let us know otherwise.

Many thanks for your help with this.


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