This practice supports the governments NHS Zero Tolerance Campaign.
Violence against staff working in the NHS is a crime and as an employer we are working with local police to prevent verbal or physical abuse against our staff.
The practice considers aggressive behaviour to any be any personal commnets, abusive and/or aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.No abusive of staff at the surgery is acceptable. All abuse will be reported to Dr Sharma and log kept of all incidents.
All physical of any of our staff is reported to the police. The patient will then be removed immediately from our list.
Verbal Abuse and Process for removal of patient from Practice list where appropriate
Any incident of verbal abuse whether in person or on the telephone is reported immediately to Dr Sharma and recorded in the log book kept in the reception area. If appropriate a formal letter will be sent to the patient and kept on their medical records. Any response to the letter will be kept in the log book and the letter will be kept on file. The log book will be reviewed regularly and discussed with staff.
Any patient who is listed twice in the log book will be sent a final letter which will serve as a written warning telling him/her that any further abusive behavour will result in removal from the list. On the third occasion, the patient will be removed immediately from the list and a letter will be sent to the patient confirming this has taken place.
All incidents will be reported to the Practice Manager or Dr Sharma who will take approrpriate action.